Returns & Refund Policy
Returns
At Mad Dog Transmissions, we stand behind the quality of the products we build and sell. Please review the following policy before requesting a return.
Returns must be requested within 30 days of the original delivery date.
Custom-built transmissions and torque converters are generally not eligible for return once shipped, except in cases of shipping damage, manufacturer defect, or approved warranty claims. Returns of unused, uninstalled products may be considered on a case-by-case basis and require prior authorization.
To be eligible for a return, the item must:
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Be unused and uninstalled.
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Be in new, resalable condition.
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Be returned in its original packaging with all included components and documentation.
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Include proof of purchase.
A Return Authorization (RA) number is required before sending any item back. Returns received without prior authorization may be refused.
Non-Returnable Items
The following items are not eligible for return or refund:
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Installed or used transmissions
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Installed or used torque converters
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Electrical components
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Custom-built or special-order products
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Products damaged due to improper installation, misuse, racing, abuse, overheating, contamination, or lack of maintenance
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Items returned without original packaging or missing components
Core Returns & Core Charges
Many of our transmissions require a refundable core deposit.
To receive a core refund, your original transmission core must be returned to Mad Dog Transmissions and approved through our inspection process. The core must be complete and rebuildable. Cores that are severely damaged, missing major components, or otherwise determined to be non-rebuildable may receive a reduced refund or no refund.
For certain transmission models, such as the 4L60, the core charge is included in the purchase price. Because the cost of shipping a core back often exceeds its value, these models are not eligible for a core refund, and customers are not required to return their original transmission.
If you are unsure whether your transmission includes a refundable core deposit, please contact us before placing your order.
Inspection
All returned merchandise is inspected upon receipt.
If a returned item shows signs of installation, use, modification, damage, or missing parts, the return may be denied or subject to a partial refund at the sole discretion of Mad Dog Transmissions.
Refunds
Once your return has been received and inspected, we will notify you whether your return has been approved.
Approved refunds will be issued to the original payment method. Please allow several business days for processing, plus any additional time required by your bank or credit card provider.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 5 business days of delivery.
Please retain all packaging and, if possible, provide photographs of the packaging and product so we can quickly resolve the issue.
Warranty Claims
Products believed to be defective are handled under our Warranty Policy rather than this Returns & Refund Policy. Please contact us before returning any item you believe to be defective.
Return Shipping
Unless the return is the result of our error or an approved warranty claim, customers are responsible for all return shipping costs.
We strongly recommend using a trackable shipping service and purchasing shipping insurance for high-value items. Mad Dog Transmissions is not responsible for products lost or damaged during return shipping.
Return Authorization
Do not return merchandise without first obtaining a Return Authorization (RA) number.
To begin a return, contact us at:
Email: info@maddogtransmissions.com
Our team will provide return instructions and the appropriate return shipping address.
Questions
If you have any questions regarding returns, refunds, core charges, or warranties, please contact us at info@maddogtransmissions.com.